SupportPilot — Autonomous Support AI

Overview

Most support questions are the same handful asked a thousand ways — and your team burns hours on them. SupportPilot handles those automatically: upload your help center, FAQs, and policies, and it answers customers with grounded, on-brand replies that cite the source. The difference from a generic chatbot is judgment. SupportPilot is built to know its limits: when a question isn't covered by your docs, or it involves refunds, billing, cancellations, legal matters, or an upset customer, it doesn't guess — it escalates. Each escalation becomes a ticket with a one-line summary and a suggested next step, so a human can pick it up instantly from the inbox. You get the cost savings of automation on the easy 80%, without the brand risk of a bot improvising on the hard 20%. It runs entirely on your own servers with your own Anthropic API key.

Key features

• Answers customer questions grounded in your help docs, with citations
• Escalates refunds, billing, cancellations, complaints, and out-of-scope questions
• Detects upset customers and requests for a human, and hands off
• Every escalation becomes a ticket with a summary and suggested next step
• Built-in escalation inbox for your human agents
• Local embeddings — your help-doc text never leaves your servers
• Bring your own Anthropic API key — no per-seat limits

Specifications

Product type

Self-hosted software (source code)

License

Perpetual, modify & redistribute in your products

Backend

Python 3.12 · FastAPI

Frontend

Next.js · React (chat + escalation inbox)

Retrieval

PostgreSQL + pgvector (RAG)

Embeddings

Local model — text stays on your servers

AI model

Claude (Sonnet by default; swappable)

Requirements

Docker + your own Anthropic API key

Delivery

License key + private source download link